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What do I do if my child’s name doesn’t transfer to their Tote & Go Laptop?

If your child’s name doesn’t transfer to their Tote & Go Laptop, be sure to check the following:

  1. Your version of the Learning Lodge might not be up-to-date. Try uninstalling the Learning Lodge. Then download the latest version from and install it again.
  2. Make sure your Tote & Go Laptop is turned on and that it is connected to your computer via the USB cable.
  3. Make sure you have completed each step outlined in “How do I select my child’s name to be shown on their Tote & Go Laptop?”
  4. If you have tried all of the above and you still cannot transfer your child’s name onto the Tote & Go Laptop, please contact customer support through our Support Form making sure to state what name you are trying to transfer to your product.
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  • 09-Sep-2022